At Telfy we join the movement of responsibility and commitment to stop the Covid-19.
To do this, we ask that you only come to our offices in strictly necessary cases, since most of the procedures are available online, to reduce as much as we can the risk of exposure to the coronavirus to you and our work colleagues.
What can I do on Telfy without going to the office?
At Telfy we are developing contingency plans to enable all possible service channels to our clients, online without the need for face-to-face.
Available attention channels:
– Customer area
- Consultation and modification of your customer data
- Check your bills and consumption
- Opening ports of your router
- Change password on Wi-fi
- Incidence notice
- Bill payments (only through card)
– Via telephone on our customer service telephone number 966 19 09 04
Our telephone service hours are Monday to Friday from 8.00h-22.00, Saturdays from 9:30h to 2pm and 3:30h pm to 7.00h pm. By this way we can manage the following requests:
- On/Off service
- Configure your router ports
- APN Settings (Mobile Data Settings)
- Check your bills and consumption, notice of incidence and bill payments (only through card) if you cannot access your customer area.
- Tariffs information
- Other questions or queries
– Email to info@telfy.com
The same options are available by telephone except for the APN configuration and the invoice payment by card.
We hope and wish that the situation with the Covid-19 coronavirus will get better soon, and that we can recover the normality. Meanwhile, we will continue to work and offer you the best attention and service.
Take care of yourself, take care of them!