General conditions of the rates

WIFI PREMIUM
The service price is €5 per month, including the first extender device, equipment upgrades, wifi support, and maintenance.
Additional extender devices €2.50 each per month, in addition to the service cost.
PROMO ADDITIONAL LINES
Add additional mobile lines free for 4 months. Applies to current or new customers who contract new additional lines.
Maximum of two additional lines per customer, which must be inferior to the main line of the contract.
Special offer subject to a 12-month commitment.
TELFY MOBILE BUSINESS POINT
Telfy mobile wifi system. Easy to install, small size, and low power consumption.
Its installation is subject to availability in the area where your business is located. If coverage is complete, it will not be possible to install the wifi point.
Contracting includes 6 months of free advertising on our channels, including the production of the spot.
TELFY MOBILE BUSINESS POINT
Service subject to a 12-month contract. Wi-Fi router included in the deposit. Installation fee: €50.
Limited to one additional connection per account holder, with proof required that both residences belong to the same account holder.
Telfy TV service is included if you already have it contracted on the main connection.
FRIENDS
Special offer applicable for current customers who accompany new customers at sign-up, provided the new subscriber is in the coverage area of the Telfy fiber or wimax network.
The Special offer will be applicable only when a current customer comes accompanied by a potential subscriber.

FIBER

INSTALLATION
Without long-term contract:
For new customers
  • 100€ - Fiber only
  • 100€ - Fiber + landline
If you are already a customer
  • 50€ - Fiber only
  • 50€ - Fiber + landline
The rates and Special offers shown on the website are subject to a 12-month commitment.
INTERNET
All fiber options include symmetrical speeds.
Available speeds: 300Mb | 600Mb | 1000Mb
STATIC PUBLIC IP
Includes public-static IP for the Fantabulosa 1000 familiar, Fantabulosa interminable, and all Plan Vive rates.
You can add a public-static IP for 10€ per month to the Fiber only, Fiber Lite, or Fiber + landline rates.
You can add a public-static IP for 5€ per month to the Fantabulosa 600 and Fantabulosa +600 rates.

WIMAX

INSTALLATION
Without long-term contract:
For new customers
  • 100€ - Wimax only
  • 100€ - Wimax + landline
If you are already a customer
  • 50€ - Wimax only
  • 50€ - Wimax + landline
Available speeds: 20Mb | 40Mb | 60Mb

LANDLINE (CALL PRICES)

Landline included in the Plan Vive, Plan Vive Lite, Fiber + landline, and Wimax + landline rates. Maximum 1000 min. of calls to landline numbers in Zone 1 countries (Europe). Does not include calls to mobiles or special rate numbers.
Standalone landline service. The installation cost of landline-only via fiber is 50€ subject to a 12-month commitment, or 100€ without commitment.
Zone 1 countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Guernsey, Netherlands, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Norway, Netherlands, Poland, Portugal, Czech Republic, Reunion, Romania, San Marino, Sweden, Switzerland, UK

TELEVISION

TelfyTV
Choose the combination that best suits you.
Fantabulosas, Plan Vive, and Lite rates: Television included forever.
Other rates do not include TV service. Add television to your Fiber only or Fiber + landline connection for 5€/month VAT inc.
ZAPI TV
Only available to Telfy customers.
ZapiGO service. Simultaneous playback limited to two devices. The decoder can be purchased for €60, or €10 per month over 6 months. This option does not include maintenance or equipment replacement.
Service prices:
  • 1€ per month with the Fantabulosa 600 and Fantabulosa 40 rates.
  • 2,5€ per month with TelfyTV service and Lite Rates.
  • 5€ per month with mobile rates 120GB + unlimited or 300GB + unlimited.
  • 12,60€ per month without TelfyTV service.
ZapiHOME service. Simultaneous playback limited by IP location of the home.
Decoder, maintenance, and device replacement included in the service price.
Service prices:
  • 3€ per month with all Fiber or Wimax Fantabulosa rates or with Plan Vive 600, Plan Vive +600, Plan Vive 1000 familiar, Plan Vive 40, Plan Vive +40 and Plan Vive 60 familiar rates.
  • 5,50€ per month with TelfyTV service and Lite Rates.
  • 15,60€ per month without TelfyTV service.
ENJOY TV
Service only available to current and new television customers. Now you can watch it all with Enjoy TV for only €5/month.
Our Telfy TV service is required. Only available in Telfy fiber coverage areas.
If necessary, PCMCIA price €30. (VAT inc.), check details and conditions at our offices.

MOBILE

MOBILE
Free calls between Telfy mobiles.
Responsible use policy will be applied, maximum 5000 mins of free calls between Telfy mobile lines with data. Unlimited calls: maximum 3000 mins to national mobiles and landlines or maximum 250 destinations. Does not include calls to mobiles or special rate numbers.
Call cost €0.06/min incl. VAT + €0.18 incl. VAT (Call establishment).
Internet 1GB at maximum speed. After the contracted Gigabyte is exceeded, the speed drops to 32kbps.
National SMS €0.12 incl. VAT | International SMS €0.61 incl. VAT.
Mobile only rates:
  • UNLIMITED + 20GB RATE
  • UNLIMITED + 60GB RATE (Shared data max. 2 lines)
  • UNLIMITED + 120GB RATE (Shared data max. 3 lines)
  • UNLIMITED + 300GB RATE (Shared data max. 4 lines)
    • 1 line with 300GB
    • 4 lines, each with 75GB
    • 1 line with 150GB and 2 lines with 75GB
    • 2 lines, each with 150GB
Mobile rates included in the Plan Vive and Fantabulosa packages:
  • UNLIMITED + 35GB RATE
  • UNLIMITED + 60GB RATE (Shared data max. 2 lines)
  • UNLIMITED + 120GB RATE (Shared data max. 3 lines)
  • UNLIMITED + 300GB RATE (Shared data max. 4 lines)
    • 4 lines, each with 75GB
    • 1 line with 150GB and 2 lines with 75GB
    • 2 lines, each with 150GB
Additional lines rates:
  • 100MIN + 3GB RATE
  • UNLIMITED + 15GB RATE
  • UNLIMITED + 25GB RATE
  • UNLIMITED + 50GB RATE
  • UNLIMITED + 100GB RATE
  • UNLIMITED + 300GB RATE
The additional lines must be equal to or not exceed the rate included in your plan.
INTERNATIONAL PACKS
Calls to international mobiles in countries listed below.
With lite rate, the international bonus of 300min for €7.50/month/line is compatible. Customers with other Fantabulosa/Plan Vive packages can subscribe to a 1000-min bonus for €5/month/line.
It will be possible to subscribe to as many bonuses as mobile lines associated with the package, except for the 50-min tariff to which it will not apply as either primary or additional.
Once the bonus is consumed, the call price varies by country.
Zone 1 countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Guernsey, Netherlands, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Norway, Netherlands, Poland, Portugal, Czech Republic, Reunion, Romania, San Marino, Sweden, Switzerland, UK.
All our tariffs with data speeds equal to or greater than 3GB have 4G.
The price per SMS in mobile packs is 0.15€ VAT included.
RESPONSIBLE USE POLICY
It will be considered an unreasonable use of the services if the usage exceeds the customer’s personal use as a consumer, or is not intended for the normal private consumption expected under each contracted rate. It will also be considered unreasonable use if such usage represents a significantly abnormal use of the contracted services.